Policies

Self-Exclusion Policy

At Gamba, we prioritize the well-being of our community and promote a responsible gaming environment. We understand that for some individuals, maintaining a safe level of gambling activity can be challenging. To support you, we offer a self-exclusion option as part of our commitment to responsible gambling.

Introduction

Gambling should be a fun and entertaining activity. However, we recognize that it can have adverse effects on a minority of individuals. To mitigate these effects, Gamba has established a comprehensive policy to help ensure that our customers can make informed and responsible decisions about their gambling.

Understanding Responsible Gambling

Responsible Gambling is about ensuring that our players enjoy gambling while remaining fully aware of the social and financial harms associated with problem gambling. It involves playing within one's means and understanding the risks involved.

Identifying Problem Gambling

Problem gambling occurs when individuals are unable to limit their gambling, leading to severe personal, financial, or social consequences. It's important to recognize the signs early to take action.

Commitment to Customer Care

Gamba is dedicated to leading the way in providing a safe, secure, and enjoyable gambling environment. This includes actively promoting responsible gambling behaviors and providing the necessary tools and support to our customers.

Enacting Responsible Gambling

We are committed to a shared responsibility to help our customers gamble safely. This includes:

  • Providing options for self-exclusion.
  • Offering clear information and support on responsible gambling.
  • Regular staff training on responsible gambling principles.
  • Referring customers who may have a gambling problem to support services.

Protecting Minors

Gamba is strictly 18+ and takes rigorous steps to prevent underage gambling. We employ various verification methods to ensure that all our customers meet the age requirement.

Seeking Additional Help

If you require further assistance or information regarding problem gambling, our dedicated support team is available at support@gamba.com. We can guide you to the appropriate resources and support networks.

Understanding Self-Exclusion

Self-exclusion is a formal process where you request to be prevented from accessing our gambling services for a specified period. Gamba offers various self-exclusion options, from temporary breaks to permanent exclusion.

Terms & Conditions of Self-Exclusion
  • Self-exclusion is a binding agreement that cannot be reversed once in place.
  • All balances must be withdrawn before the commencement of the exclusion period.
  • During self-exclusion, all active bets remain until their natural conclusion. No new bets can be placed, and no account activity will be possible.
  • Gamba will take all reasonable steps to prevent any new account creation or betting on existing accounts, but the ultimate responsibility lies with the individual.
  • Upon completion of the self-exclusion period, the account will automatically reopen unless further action is taken by the customer.

Conclusion

Gamba is committed to creating a safe and enjoyable gaming environment. We encourage you to gamble responsibly and reach out to our customer support for any help regarding our Self-Exclusion Policy.

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