Privacy Policy

1. Introduction

Welcome to Gamba.com. This Privacy Policy governs your use of our services and website, detailing how Gamba Gaming N.V., the owner and operator of Gamba.com, manages, collects, uses, and protects your personal information. Gamba Gaming N.V. is a registered company under the jurisdiction of the Autonomous Island of Anjouan, Union of Comoros, operating under License No. ALSI-152512013-F13.

At Gamba.com, safeguarding your personal data is a top priority. We are committed to maintaining the confidentiality and security of the information you share with us. This document outlines our practices regarding data collection, usage, and protection to manage our relationship with you effectively.

By using our website and services, you consent to the data practices described in this Privacy Policy. We encourage you to read this policy carefully to understand our approach towards the use of your personal data. Please note, this policy may be amended from time to time, and we advise you to review it periodically. Continued use of our website and services after any changes signifies your acceptance of our updated Privacy Policy.

2. Collection, Storage, and Use of Personal Data

Collection and Storage:
At Gamba.com, we begin collecting personal information when you interact with our platform or services. This includes but is not limited to:

  • Activity and Interaction Data: Information related to your activities and interactions on our site, including betting and transaction details, device information, IP address, and usage patterns.
  • Communication Records: Transcripts of chats or email correspondence with customer support for quality assurance and training purposes.
  • Technical Data: Data from cookies and similar technologies to understand how you utilize our services and personalize your experience.

Purpose of Data Collection:
Your personal data is collected for various purposes, always ensuring lawful processing. These purposes include:

  • KYC and Identity Verification: Complying with regulatory requirements and ensuring the security of our platform.
  • Service Provision: Managing your account and delivering requested gaming services.
  • Communication: Updating you about service changes, issues, and promotional offers, subject to your marketing preferences.
  • Personalization: Enhancing and personalizing your experience based on interactions and preferences.
  • Security: Protecting the integrity of your account and our platform.
  • Legal Compliance: Fulfilling our legal obligations, resolving disputes, and enforcing agreements.
  • Support and Inquiry Response: Addressing your service-related inquiries, questions, or comments.
  • Marketing and Promotions: Informing you about new features and promotional offers, if you've opted-in.
  • Research and Development: Conducting market research and analysis to improve our offerings.
  • Financial and Legal Obligations: Managing financial transactions and fulfilling tax-related responsibilities.

We ensure that your data is processed based on one or more lawful grounds, including your consent, necessity for contract performance, legal obligations, and our legitimate interests, among others.

By using Gamba.com and providing personal data, you acknowledge and agree to the collection, storage, and use of your personal data for the purposes described above and in this Privacy Policy. We emphasize our commitment to not collecting information intrusively and upholding the utmost respect for your privacy throughout our operations.

5. Management of Personal Information

Gamba.com is dedicated to ensuring that your personal information is managed responsibly and securely. We take all reasonable steps to ensure that the personal information we collect, use, or disclose is accurate, complete, and up-to-date. Your personal information is stored in secure environments and is accessible only by authorized personnel who are required to keep your information confidential.

We retain your personal data for as long as necessary to provide you with our services, comply with our legal obligations, resolve disputes, enforce our agreements, or for other legitimate business purposes. Once the personal information is no longer required for these purposes, we will either destroy or de-identify it, ensuring it cannot be reconstructed or read.

6. Security of Personal Information

While no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure, we take significant measures to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. This includes implementing a variety of security measures such as:

  • Encryption: Utilizing encryption technologies during data transmission and storage.
  • Secure Access: Implementing password-protected systems and databases.
  • Secure Socket Layer (SSL) Technology: Employing SSL technology to ensure the security of information in transit.
  • Employee Training and Confidentiality: Ensuring that our employees, agents, and contractors understand the importance of confidentiality and maintaining the privacy and security of your information.

We also encourage you to take an active role in keeping your personal information safe. This includes being vigilant about the security of your account and access credentials and understanding the public nature of information shared on bulletin boards or through social media platforms. Always log out of your account after use, especially when using shared devices.

By using our services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues related to your use of Gamba.com.

We are committed to continually enhancing our security procedures as new technology becomes available. We take these responsibilities seriously and are dedicated to protecting your personal information to the best of our ability.

7. Correction, Retention, and Deletion of Personal Data

7.1 Correction of Personal Data
At Gamba.com, we aim to keep your personal information accurate and up-to-date. Should you find that any personal data we hold about you is incorrect or has changed, you can request a correction by contacting us at [email protected]. We will take reasonable steps to correct any inaccuracies or update your information promptly.

7.2 Retention of Personal Data
Your personal data is kept for as long as necessary to provide you with the services you have requested, to comply with legal, tax, or accounting requirements, and to safeguard our legitimate business interests. When you cease to be a customer, we retain your data only for the duration necessary to fulfill the purposes outlined in this policy, unless a longer retention period is mandated or permitted by law.

7.3 Deletion of Personal Data
You have the right to request the deletion of your personal data under certain conditions. If you wish to have your personal data removed from our databases, please contact us at [email protected]. We will assess your request and delete your data unless we are legally required to retain it or are unable to delete it due to technical constraints. Please be aware that the deletion of your data may result in the termination of your access to our services.

8. Direct Marketing and Opting Out

8.1 Direct Marketing
At Gamba.com, we believe in keeping you informed about our latest products, services, and promotional activities that might interest or benefit you. We may communicate these offers and promotions via email, SMS, telephone, or mail, based on the preferences you've set up and the consent you've provided.

8.2 Opting Out
You have full control over receiving marketing communications from us. Each of our marketing communications will include clear instructions on how you can opt out of receiving future messages. If at any time you decide that you no longer wish to receive specific types or all marketing communications from us, please contact us at [email protected]. We will comply with your request promptly.

It's important to note that even if you opt out of receiving marketing communications, we may still contact you for administrative or informational purposes, including messages about your account, without offering an opt-out for these critical communications.

8.3 Third-Party Marketing
We may collaborate with external marketing partners to communicate offers, promotions, or information that we think might be of interest to you. However, we only do this where we have appropriate consent or a lawful basis, and your personal data will not be shared with third-party sites for their marketing purposes without your explicit consent. We are committed to maintaining the privacy and integrity of your personal information throughout this process.

8.4 Consent and Control
Your consent to direct marketing is voluntary and can be withdrawn at any time. If you choose to withdraw your consent completely, your personal data will be removed from all our marketing databases. We respect your choices and control over your personal information.

9. Contacting Us

If you have any queries, concerns, or requests relating to the handling of your personal information, or if you wish to request access, correction, or a copy of the personal information we hold about you, please reach out to us. Our dedicated customer support team is available to address your concerns and provide the necessary assistance. Contact us via:

We are committed to addressing your concerns promptly and transparently.

10. Updates to This Privacy Policy

Gamba.com is committed to upholding the highest standards of privacy and will regularly review and update this Privacy Policy to reflect changes in our practices, technology, legal requirements, and other factors. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Any changes to the Privacy Policy will be effective immediately upon posting on our website. By continuing to use our services after these changes are made, you agree to the revised policy.